Legal Contract terms
We discuss our contract terms in person.
Tailored to your screening volume, confidentiality needs and outsourcing requirements — instead of a boilerplate terms-and-conditions text that does not fit your situation. Here is what the contract covers, up front:
01
Order Form & Data Processing Agreement (DPA)
Scope of services, screening depths and purchase model (single check, quota or subscription) in the Order Form; the DPA under Art. 28 GDPR — set up to meet the professional-secrecy rules that apply to regulated professions, with a deletion concept that respects statutory retention obligations.
02
Guarantee terms
If you are not satisfied with a screening within the first six months of your contract, we refund it immediately — no questions, no fine print. We only ask that you tell us what fell short, so we can fix it. The refund goes straight back to the original payment method and applies to all screening types at all tiers — no exclusions.
03
SLA & Exit
Availability targets, response and recovery times, support escalation, incident notification chain — and an exit with a machine-readable data return format and a defined transition phase. Key figures published up front in the Trust Center.